TERMS AND CONDITIONS
Welcome to Hepta! These terms and conditions govern your use of our website and services.
By accessing or using our website, you agree to abide by these terms and conditions.
Our website address is: https://hepta.mv
DEFINITIONS
1.1 “Website”: The term “Website” refers to https://hepta.mv/ , which is owned, operated, and
maintained by Hepta. It serves as the online platform where customers can access and utilize our ecommerce services.
1.2 “Customer”: The term “Customer” defines anyone, whether an individual, a group, or an
organization, that visits our website, explores the range of products available, registers an account, or completes orders for sportswear and accessories. These customers may include individuals seeking personal purchases or businesses acquiring items for resale.
1.3 “Account“: An “Account” is a personal or business user profile created on our website. Customers may register an account to make purchases, track orders, and access certain features and services. Account information includes personal details, contact information, and login credentials.
REGISTRATION AND ACCOUNT
2.1 Account Creation: To enhance your shopping experience and to provide access to certain features
and services on our website, you may be required to create a personal or business account. Account
creation is a straightforward process that typically involves providing personal or business information,
such as your name, contact details, and email address. By registering an account, you acknowledge and
agree to abide by the terms and conditions set forth in this document.
2.2 Account Security: Safeguarding the security of your account is of paramount importance. You are
responsible for maintaining the confidentiality of your account information, including your username
and password. Any activities or transactions conducted through your account are considered your
responsibility. If you suspect any unauthorized access or breach of your account, it is your obligation to
promptly notify us so that we can take appropriate measures to secure your account and protect your
information.
2.3 Account Information Accuracy: You must ensure that all the information provided during account
registration is accurate and up to date. Inaccurate or outdated information may result in issues wit order
processing, communication, and delivery. It’s also essential for account information to be complete and
truthful, as this helps us serve you better and facilitates smoother transactions.
2.4 Multiple Accounts: We encourage customers to maintain a single account. Creating multiple
accounts with the intent to circumvent policies or exploit promotional offers is not permitted and may
lead to suspension or termination of one or all of the associated accounts
2.5 Account Deactivation and Termination: We reserve the right to deactivate or terminate any account
that violates our terms and conditions, engages in fraudulent activities, or disrupts the integrity and
operation of our website.
2.6 Account Information and Communication: By creating an account, you consent to receiving
communications from us related to your account, orders, promotions, and other relevant information.
These communications may be delivered via email, direct messages on our website, or other means. You have the option to manage your communication preferences, including opting out of promotional
messages, through your account settings.
2.7 Account Transfer: You are not permitted to transfer, sell, or assign your account to another party
without our explicit consent. Accounts are intended to be personal or business-specific and are not
transferable.
PRODUCT INFORMATION
3.1 Description Accuracy: We take great care in providing accurate and detailed information about our
products. This includes product descriptions, specifications, sizing charts, materials, and care
instructions. We strive to ensure that the information is current and up-to-date. However, please be
aware that while we make every effort to maintain accuracy, product information is subject to change,
and there may be occasional errors or omissions. Therefore, we do not guarantee the accuracy,
completeness, or reliability of the product descriptions and related content.
3.2 Product Images: We present product images on our website to help you visualize the items you are
considering. These images are intended for illustrative purposes and may not always precisely represent
the actual products. Factors like your screen’s display settings can affect the appearance of colors and
details, so we recommend referring to the product descriptions and specifications for more accurate
information.
3.3 Size Information: Our products often come in various sizes, and it is essential for our customers to
choose the right size for a comfortable fit. We provide sizing charts and guidelines for our products.
However, the accuracy of sizing charts depends on factors such as body shape and personal preferences.
Therefore, we recommend referring to our sizing information and consulting our customer support for
further guidance if you are uncertain about the right size for you.
3.4 Availability: We make every effort to ensure that the products displayed on our website are available
for purchase. However, availability can change due to factors beyond our control, including stock levels
and demand. In rare cases, products listed as “in stock” may not be available at the time of purchase. In
such instances, we will promptly notify you and provide options for a refund or a replacement product.
3.5 Pricing: Product prices are listed in MVR (Maldivian Rufiya) and are subject to change without prior
notice. We aim to maintain competitive pricing while ensuring the quality of our products. Occasionally,
errors in pricing may occur on our website. In such cases, we reserve the right to cancel any orders that
were placed with incorrect prices. If this occurs, we will notify you and offer you the option to re-order
at the corrected price or cancel your order with a full refund.
PRICING AND PAYMENT
4.1 Product Pricing: The prices of the products listed on our website are displayed in MVR and are
subject to change without prior notice. We understand the importance of transparent and competitive
pricing. However, it’s crucial to recognize that price fluctuations may occur due to various factors. While
we strive to maintain accurate and up-to-date pricing information, you should always verify the current
price of the product you intend to purchase before completing your order.
4.2 Payment Methods: We offer various payment methods to facilitate transactions, including BML
payment gateway, transfer and other payment methods as specified on our website. We are committed
to ensuring that your payment process is secure and efficient, and we continually update and expand
our payment options to accommodate our customers’ preferences.
4.3 Payment Authorization: When you place an order on our website, you are authorizing us to charge
the total amount, which includes the product price and any applicable shipping and handling fees, to
your chosen payment method. You are responsible for ensuring that your selected payment method has
sufficient funds to cover the order’s total cost.
4.4 Pricing Errors: While we strive to maintain accurate pricing information, there may be occasional
errors or inaccuracies. In such cases, we reserve the right to cancel orders that were placed with
incorrect prices. If this occurs, we will notify you promptly and provide you with the option to re-order
the product at the corrected price or cancel your order with a full refund. We aim to address any pricing
errors fairly and transparently.
4.5 Promotions and Discounts: Periodically, we may offer promotions, discounts, or special offers on our
products. These promotions may have specific terms and conditions that you must adhere to when
participating. The availability and terms of promotions can vary and are subject to change without notice.
4.6 Taxes and Duties: Depending on your location and the products you purchase, you may be subject to
additional taxes, customs duties, or import fees. It is your responsibility to be aware of and cover these
additional costs, which may vary depending on your local laws and regulations.
4.7 Payment Security: We take the security of your payment information seriously. Our website employs
security measures to protect your data during the payment process. Additionally, we use secure
payment gateways to facilitate transactions, which comply with industry standards for data protection
and encryption.
4.8 Currency Conversion: If your payment method uses a currency different from the one displayed on
our website, your financial institution may convert the amount and charge you a currency conversion
fee. You should be aware of these potential fees and discuss them with your financial institution if
necessary.
4.9 Payment Disputes: If you have concerns or disputes regarding a payment or a transaction, please
reach out to our customer support team promptly. We are committed to assisting you in resolving
payment-related issues as efficiently as possible.
ORDERS AND SHIPPING
5.1 Placing Orders: When you decide to make a purchase on our website, you are required to place an
order. An order specifies the product(s) you wish to buy, the quantity, and any other relevant
information, including shipping details. By confirming your order and making the necessary payment,
you acknowledge and agree to enter into a contract to purchase the selected item(s) at the specified
price.
5.2 Order Confirmation: After placing your order, you will receive an order confirmation email or
notification. This confirmation serves as an acknowledgment of your purchase request. Please review
this confirmation carefully to ensure the accuracy of the order details. If you identify any discrepancies
or errors, contact our customer support team as soon as possible.
5.3 Order Processing: We strive to process orders promptly and efficiently. The estimated time for
processing an order can vary based on several factors, including product availability, order volume, and
shipping destination. We will make reasonable efforts to provide you with estimated delivery times
during the checkout process.
5.4 Shipping and Delivery: Shipping involves the transportation of your ordered products from our
facilities to your designated delivery address. We partner with reputable carriers to facilitate the
shipping process. However, it’s important to note that shipping times are estimates and may be affected
by factors beyond our control, such as weather conditions, customs inspections, and carrier delays.
5.5 Shipping Fees: Shipping fees are determined based on factors like the destination of the order,
shipping method, and the total weight or size of the products. We are committed to providing
transparency regarding shipping costs, and these fees are typically outlined during the checkout process.
5.6 Delivery Address: It is your responsibility to provide an accurate and complete delivery address. We
are not liable for any delivery issues that may arise due to incorrect or incomplete address information.
If you need to update your delivery address after placing an order, contact our customer support team
immediately.
5.7 Shipping Confirmation: Upon dispatching your order, we will send you a shipping confirmation email
or notification that includes tracking information, if applicable. This allows you to monitor the progress
of your delivery and anticipate its arrival.
5.8 Delayed Shipments: While we aim to meet our estimated delivery times, there may be instances
where delays occur due to unforeseen circumstances. We appreciate your understanding in such
situations and will make every effort to keep you informed and address any concerns.
5.9 Partial Shipments: In some cases, an order may be fulfilled with multiple shipments, particularly
when it includes both preorder and instant purchase products. Each shipment will be individually
tracked and delivered as it becomes available.
5.10 Delivery Issues: If you encounter any issues with your delivery, such as items missing from the
package or damage to the products, please contact our customer support team within a reasonable
timeframe. We will work with you to address any problems and find a satisfactory solution.
ORDERS AND SHIPPING
6.1 Return Policy Overview: Our return policy is designed to ensure that you are satisfied with your
purchases. If, for any reason, you are not completely happy with your order, we offer a returns and
refunds process, which is outlined in this section. Please carefully review the following guidelines to
understand how returns and refunds work.
6.2 Eligibility for Returns: Our products are often subject to specific hygiene and condition requirements.
Therefore, we may not accept returns for products that have been used, washed, damaged, or altered in
any way that affects their resale condition. Additionally, certain items, such as intimate apparel or
customized products, may not be eligible for return due to hygiene and customization considerations.
6.3 Return Request and Timeline: To initiate a return, you should contact our customer support team
within 24 hours of receiving your order. We encourage you to act promptly to ensure the return process
proceeds smoothly. In your return request, provide clear and specific details about the reason for the
return, including any relevant photos or documentation.
6.4 Return Authorization: Upon receiving your return request, we will evaluate it to determine if your
product is eligible for return.
6.5 Return Packaging: When returning products, ensure that they are securely packaged to prevent
damage during transit. It is essential to include all original product components, such as tags, labels, and
packaging materials, to facilitate the return process.
6.6 Return Shipping Costs: The responsibility for return shipping costs may vary based on the reason for
the return. If the return is due to a product defect, damage, or an error on our part, we will typically
cover the return shipping costs. In cases where the return is initiated for other reasons, such as a change
of mind or incorrect size selection, you may be responsible for the return shipping fees.
6.7 Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it
complies with our return policy. We aim to process returns as quickly as possible. If the product meets
the necessary criteria, we will proceed with the refund or replacement as per your preference.
6.8 Refund Options: In the event of an approved return, you may be eligible for a refund or
replacement. Refunds will typically be processed to the original payment method you used during the
purchase. In the case of a replacement, we will ship the replacement item to you as soon as possible,
subject to product availability.
6.9 Refund Timeline: The time it takes to process a refund may vary depending on factors such as the
payment method, financial institutions, and banking processes. We aim to complete the refunds of
transfer payments within 48 hours. Nevertheless, reimbursements for payments processed via the BML
payment gateway will be issued in accordance with the bank’s specified timeframe. You will be notified
regarding the status of your refund.
6.10 Restocking Fees: In some cases, a restocking fee may apply for returns, particularly if the product is
not returned in its original condition or packaging. We will communicate any applicable restocking fees
during the return authorization process.
6.11 Dispute Resolution: If you have any concerns or issues related to the return or refund process,
please contact our customer support team. We are committed to resolving disputes in a fair and timely
manner.
INTELLECTUAL PROPERTY
7.1 Ownership of Content: All content featured on our website, including but not limited to text, images,
logos, trademarks, product descriptions, and other creative materials, is the exclusive property of Hepta.
Our company retains full ownership and control over this content, and it is not to be reproduced, used,
or exploited without our express permission.
7.2 Limited License for Customers: While you are permitted to use our website for personal shopping
and information purposes, you are granted a limited, non-exclusive, and non-transferable license to
access, view, and use our content for these purposes. This license does not grant you any rights to copy,
modify, distribute, or publicly display any of our intellectual property. Any use beyond the scope of this
license requires written permission from us.
7.3 Trademarks: The trademarks, service marks, and logos displayed on our website are registered and
unregistered marks of Hepta. You are not authorized to use these trademarks or any marks that closely
resemble them in a manner that could cause confusion or dilution.
7.4 User-Generated Content: You retain the rights to your own user-generated content, but you grant us
a non-exclusive, royalty-free, and perpetual license to use, modify, or display your content on our
website and in our marketing materials. Please note that such content does not grant you ownership or
rights to our intellectual property.
7.5 Reporting Intellectual Property Violations: We take intellectual property rights seriously. If you
believe that your intellectual property rights are being infringed upon by content on our website, please
contact us immediately with a detailed notice, including information about the alleged infringement and
your contact information.
7.6 Enforcement of Rights: We reserve the right to enforce our intellectual property rights to the fullest
extent allowed by law. This includes taking legal action against any parties found infringing on our
intellectual property. We may also suspend or terminate the accounts of individuals or entities that
violate our intellectual property rights or our terms and conditions.
7.7 Third-Party Content: Our website may contain content provided by third parties, including product
manufacturers and suppliers. While we make reasonable efforts to ensure the accuracy and legitimacy
of third-party content, we are not responsible for the content provided by these parties, and any
intellectual property rights related to third-party content are subject to the rights and policies of the
respective owners.
