Frequently Asked Questions
Have a question in mind? Find the answers below.
How do I place an order?
- To place an order, simply browse our products, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment details to complete your order.
What payment methods do you accept?
- We accept credit/debit cards and Bank transfer.
Do you offer discounts or promotions?
- Yes, we periodically offer promotions and discounts. You can stay updated on these offers by subscribing to our newsletter or checking our website for current promotions.
What is your shipping time frame?
- Shipping times vary depending on your location and the products you order. You can find estimated delivery times during the checkout process. Deliveries within Male’, Hulhumale and to boats are usually done within 24 hours.
What is your shipping fee?
- Shipping fees are determined by delivery location and shipping method. You can view shipping costs during the checkout process.
Do you offer international shipping?
- At the moment we do not offer international shipping.
Can I change or cancel my order?
- You may request changes or cancellations within a specific timeframe after placing your order. Contact us for assistance.
Do you have a physical store?
- We currently operate exclusively online, and we do not have a physical store or showroom.
What if my order arrives damaged or is missing?
- In the rare event that your order arrives damaged or with missing items, please contact our customer support team as soon as possible. We will assist you in resolving the issue.
Don't See What You're Looking For? Drop Us A Line, And We'll Be Happy To Assist!
Don't See What You're Looking For? Drop Us A Line, And We'll Be Happy To Assist!
- info@hepta.mv
- +960 7345408
